Terms and Conditions
Terms and Conditions
1. Acceptance
By using this Web Site, you agree, without limitation or qualification, to be bound by, and to comply with, these Terms and Conditions and any other posted guidelines or rules applicable to the Web Site. All such guidelines and rules are hereby incorporated by reference into the Terms and Conditions.
2. Privacy Policy
Introduction
From time to time Sorrento Golf Club (“the Club“) is required to collect, use and disclose personal information relating to its members, guests, visitors, contractors, suppliers and employees in the performance of its business activities. This policy sets out guidelines to assist the Club and its employees comply with the requirements of the Privacy Act 1998 (Cth) (“Privacy Act“) and the Australia Privacy Principles (“APPs“) in relation the collection, storage, use and disclosure of records containing individuals’ Personal Information.
Scope
This policy applies to the collection, storage, use and disclosure by the Club (or a person acting on behalf of the Club) of records containing individuals’ Personal Information in Australia. This policy does not apply to the collection, storage, use and disclosure of Personal Information where the Personal Information is an employee record and the collection, storage, use and/or disclosure of the employee record relates to the Club’s employment relationship with the employee.
Definitions
Employee Record means a record of Personal Information relating to the employment of a Club employee
Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Sensitive Information has the meaning set out in the Privacy Act.
Collection of personal information
The Club is entitled to collect Personal Information by lawful and fair means. Personal Information must not be collected in an unreasonably intrusive way and a person who collects Personal Information on behalf of the Club must comply with this Policy and the requirements of the Privacy Act.
Why does the Club collect personal information?
The Club collects personal information to assess candidates for membership, for the administration of the Club, to provide and promote our services and to meet our legal obligations (primary purpose). A ‘secondary purpose’ is any purpose other than the primary purpose.
How do we collect personal information?
We collect personal information directly from you in various ways, including: telephone enquiries, in person, when you visit or communicate with the Club through our websites, written correspondence, club surveys, the visitors and temporary members register, interviews, or from a third party (e.g., a reference), mobile applications, social media sites and other digital platforms including through cookies.
Website
The Club uses standard web browser features called “cookies” or “web beacons” (electronic images that allow the website to count visitors who have accessed a particular page and to access certain cookies) on our Digital Platforms to help us improve your experience. We or our service providers may also use cookies or web beacons to collect aggregate data. We use the following types of cookies, as will your browser:
Analytics cookies that remember your computer or mobile device when you visit our Digital Platforms. They keep track of browsing patterns and help us to build up a profile of how you use our Digital Platforms. We use that information for customer analytics and to serve advertisements that we think might be of particular interest to you on our and other Digital Platforms. Your browser may use similar cookies for similar purposes and to serve advertisements for others.
Service cookies that help us to make our Digital Platforms work as efficiently as possible; remember your registration and login details; remember your settings preferences; and to detect what device you are using and adapt how we present our services according to the screen size of that device.
About whom do we collect personal information?
The type of information we may collect and hold includes (but is not limited to) personal information about:
Current and past Members;
Candidates for membership;
Guests and visitors;
Suppliers and the employees;
Job applicants, employees and contractors; and
Other people who come into contact with us.
What kinds of personal information do we collect?
In general, the type of personal information the Club collects and holds includes (but is not limited to): name, address, contact details, occupation, information on the use of Club facilities and other information which assists us in the administration of Club membership and activities, providing and promoting our services and meeting our legal obligations.
In relation to membership nominations, in most cases, if the personal information we request is not provided, we may not be able to assess and process the nomination. Some of the information collected must be obtained by the Club. We may ask for other information voluntarily from time to time (e.g., through surveys) to enable us to maintain and improve our services.
How do we use this information?
The Club may use and disclose your personal information for the primary purpose or for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by law. In general, we use and disclose personal information for the following purposes:-
To assess and process membership nominations;
To organise and coordinate functions and events;
To communicate with Members;
To produce our ENews
To produce a List of Members;
To help us manage and enhance our services; and
To comply with our legal obligations.
Marketing and Communications
We may use information collected to contact you about our activities, and to provide you with our newsletters, reports, invitations and requests for support. We may contact you using a number of different mediums for example by phone, mail, email, social media, SMS etc. You will be offered the opportunity to ‘opt out’ if you do not wish to receive this information. You can also contact us on (03) 5984 2226 if you prefer not to receive future communication from us.
To whom may we disclose this information?
We may disclose your personal information to:
Other Golf Clubs for the purpose of reciprocal arrangements;
Other Members;
Other companies or individuals who assist us in providing services or perform functions on our behalf;
Anyone to whom you authorise us to disclose it.
We may also collect your personal information from these companies and individuals, in which case we will deal with this information in accordance with this Policy.
Do we disclose personal information overseas?
We may disclose your personal information to a recipient located outside Australia or the country in which you receive our service. For example, this may include the following:-
our sales & support partners operating overseas with whom we partner to provide goods & services; and
our contracted service providers operating overseas
Sensitive Information
In some limited circumstances we may collect ‘sensitive information’. Sensitive information includes health information. Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (e.g., where required by law).
Management of Personal Information
The APPs require us to take reasonable steps to protect the security of personal information. The Club personnel are required to respect the confidentiality of personal information and the privacy of individuals. The Club takes steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, (e.g., by use of building security and restricted access to electronic records). Where we no longer require your personal information for a permitted purpose under the APPs, we will take reasonable steps to delete, de-identify or destroy it.
How do we keep personal information accurate and up-to-date?
The Club endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you as per the details provided below.
You may seek access to your personal information
You may seek access to personal information which the Club holds about you. However, we may restrict access where we are required or permitted to do so by law. We will require you to verify your identity and to specify what information you require. A fee may be charged for providing access, however, we will advise you of the likely cost in advance.
Complaints
If you have provided us with personal and sensitive information, or we have collected and hold your personal and sensitive information, you have a right to make a complaint and have it investigated and dealt with under this complaints procedure. If you have feedback, require an appeal or have a complaint about the Club’s privacy practices, our handling of your personal and sensitive information, service access issues or your rights have been violated, please contact our General Manager.
Complaints Process
We will endeavour to acknowledge receipt of a complaint within 14 business days of receiving it and to complete our investigation into your complaint in a timely manner. This may include, for example, gathering the relevant facts, locating and reviewing relevant documents and speaking to relevant individuals. In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner.
Updates to this Policy
This Policy may be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. If you are unsure whether you are reading the most current version, please contact us.
Enquiries
If you have any questions about privacy-related issues please contact the General Manager as follows:-
Name: Michael Burgess
Email: club@sorrentogolf.com.au
Phone: 03 5984 2226
Address: Langford Rd, Sorrento, Vic, 3943
3. Disclaimer
The materials may contain inaccuracies and typographical errors. Sorrento Golf Club does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. Sorrento Golf Club reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. Sorrento Golf Club may make any other changes to the site, the materials and the products, programs, services or prices (if any) described in the site at any time without notice.
This site, the information and materials on the site, and the software made available on the site, are provided “as is” without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, noninfringement, or fitness for any particular purpose. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you.
4. Limitations of Damages
In no event shall Sorrento Golf Club be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of the site or any linked website, even if Sorrento Golf Club is expressly advised of the possibility of such damages.
5. Indemnification
You agree to indemnify, defend and hold harmless Sorrento Golf Club, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement by you.
6. Third Party Sites
As a convenience to you, Sorrento Golf Club may provide, on this Site, links to Web sites operated by other entities. If you use these sites, you will leave this Site. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Sorrento Golf Club makes no warranty or representation regarding, and does not endorse, any linked Web sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that Sorrento Golf Club or this Site sponsors, endorses, is affiliated or associated with, or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links.
